Terms & Conditions

Last updated: 21 July 2026

1. What WorkMart is

WorkMart is a technology platform that connects two kinds of users: Providers (people or businesses who request local services) and Workers (independent professionals who offer and perform those services). WorkMart also provides an escrow facility, through a licensed payment partner, so that a Provider's payment is held securely and released to the Worker when the service is confirmed complete.

WorkMart is a facilitator and marketplace only. WorkMart is not the employer of any Worker, is not a party to the service contract between a Provider and a Worker, and does not itself perform any of the services. Workers are independent service providers, not employees or agents of WorkMart.

2. Eligibility

• You must be at least 18 years old and legally able to enter into contracts.
• You must complete identity verification (KYC) where required to post jobs, be paid, or access certain features.
• You must provide accurate information and keep it up to date.

3. Accounts & security

You are responsible for the activity on your account and for keeping your login credentials secure. Notify us immediately of any unauthorised use. We may suspend or terminate accounts that violate these Terms, engage in fraud, or create risk for other users.

4. Posting and accepting jobs

• A Provider posts a job with a description, category, date/time, location and budget, and funds the total amount (budget + platform fee) into escrow.
• Workers may apply. The Provider selects one Worker; other applicants are automatically declined for that job.
• A Worker may be accepted for a job only if they are not already committed to another job whose time overlaps (including a travel buffer). This prevents double-booking.
• Both parties agree to deal honestly, communicate through the app, and complete the job as described.

5. Verification codes

To confirm a job genuinely happened, WorkMart uses two codes: a start code the Provider shares with the Worker on arrival, and a completion code the Worker shares with the Provider once the work and photo proof are submitted. The Provider must enter the completion code before payment is released. You agree not to share these codes except as intended by the flow, or to use them to misrepresent whether work was done.

6. Payments, escrow & payouts

• Payments are collected and held in escrow through our payment partner (e.g. Razorpay). WorkMart does not itself hold customer funds outside this arrangement.
• WorkMart charges a platform fee as described on our Pricing page. The fee is shown to the Provider before payment.
• When a Provider confirms completion (after entering the completion code), the Worker's earning is released to their verified bank account. Optional tips go 100% to the Worker and are final once captured.
• Refunds and cancellations are governed by our Refund & Cancellation Policy.
• You are responsible for your own taxes on income earned or payments made through the Platform.

7. Conduct & prohibited use

You agree not to:

• Post illegal, unsafe, fraudulent or misleading jobs, or jobs that require illegal work;
• Impersonate others, provide false KYC, or manipulate ratings, codes or the escrow flow;
• Take payment or complete work outside the Platform to avoid fees or protections;
• Harass, threaten or endanger any user; or
• Attempt to disrupt, reverse-engineer or misuse the Platform.

8. Ratings, reviews & trust score

After a job, both parties may leave a review. WorkMart maintains a trust score based on behaviour on the Platform. Reviews must be honest and relevant. We may remove content that is abusive, fake or unlawful.

9. Disputes

If a job goes wrong, either party may raise a dispute in the app before payment is released. WorkMart will review the evidence (chat, photos, location, codes) and decide a fair outcome — release to the Worker, refund to the Provider, or a split. WorkMart's dispute decision, made in good faith, is final for the purposes of releasing or refunding the escrowed amount. This does not affect your legal rights.

10. Safety

WorkMart provides safety features including an SOS alert. These are aids, not a substitute for emergency services. In an emergency, contact the police (112) or relevant authorities directly.

11. Disclaimers & limitation of liability

WorkMart provides the Platform "as is". We do not guarantee the quality, safety or legality of any job or the conduct of any user, and we are not responsible for the acts or omissions of Providers or Workers. To the maximum extent permitted by law, WorkMart's total liability arising from your use of the Platform is limited to the platform fees you paid to WorkMart for the transaction giving rise to the claim.

12. Indemnity

You agree to indemnify WorkMart against claims arising from your breach of these Terms, your content, or your conduct on or off the Platform in connection with a job.

13. Suspension & termination

We may suspend or terminate your access for breach of these Terms, fraud, or legal/safety reasons. You may stop using and delete your account at any time, subject to completing any in-progress jobs and settlements.

14. Governing law

These Terms are governed by the laws of India. Subject to applicable law, courts at our registered place of business shall have jurisdiction.

15. Changes

We may update these Terms. Material changes will be notified through the app or by email. Continued use after changes means you accept the updated Terms.